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Amazon Relay Insurance Requirements : Complete Guide 2023

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Amazon Relay Insurance Requirements :

We have tried to cover each and every requirements for Amazon Relay Insurance and also some more general queries that one can have regarding Amazon Relay Requirements.

Before you can start hauling Amazon loads, there are a few key requirements you need to meet:

  1. DOT Number and Authority:
    Your company must have a DOT number with interstate authority that has been active for at least 180 days, along with a valid MC number.
  2. Entity Type:
    Your company should be categorized as a “Carrier” entity type authorized for both Property and for Hire.
  3. FMCSA Safety Rating:
    Your Federal Motor Carrier Safety Administration (FMCSA) Safety Rating should be “Satisfactory,” “None,” or “Not Rated.”
  4. BASIC Scores:
    Your Behavior Analysis and Safety Improvement Categories (BASIC) scores should meet the following thresholds:
    • Unsafe Driving: Below 60%
    • HOS Compliance: Below 60%
    • Vehicle Maintenance: Below 75%
    • Controlled Substances / Alcohol: Below 75%
    • Driver Fitness: Below 75%
  5. Insurance Policies: Amazon Relay Insurance Requirements :
    You need to have the following insurance policies:
    • Commercial General Liability: Not less than $1,000,000 per occurrence and $2,000,000 in the aggregate.
    • Auto Liability: Not less than $1,000,000 per occurrence, including trailer replacement coverage of $50,000.
    • Cargo Coverage: At least $100,000.
    • Workers’ Compensation Insurance: Must be present in all jurisdictions where your company operates.
    • Employer Liability: Not less than $100,000 per occurrence.

Understanding Minimum INSURANCE REUQIREMENTS :

Amazon Relay Insurance Requirements

Amazon requires carriers to have specific insurance policies to ensure a safe and reliable transportation network. Here’s a breakdown of the minimum insurance coverage: Amazon Relay Insurance Requirements

  • Commercial General Liability:
    At least $1,000,000 per occurrence and $2,000,000 in the aggregate.
  • Auto Liability:
    A minimum of $1,000,000 per occurrence, including coverage for trailer replacement up to $50,000.
  • Cargo Coverage:
    A minimum of $100,000 to protect the cargo being transported.
  • Workers’ Compensation Insurance:
    This is necessary in all jurisdictions where your company operates.
  • Employer Liability:
    At least $100,000 per occurrence.

Carrier Compliance Monitoring by AmazonAmazon Relay Requirements :

Amazon takes compliance seriously. To ensure carriers meet the requirements and operate safely, Amazon uses a combination of internal compliance teams and third-party monitoring services.

Starting to Move Loads with Amazon

Excited to start hauling Amazon loads? Here’s what you need to know:

  • Once you submit your application, you can expect approval or rejection within 2-4 business days.
  • Any delays in the approval process might be due to insurance validation. Make sure you have all necessary data ready before applying.
  • Once approved, you can immediately book loads from Amazon’s load board.

Amazon Relay’s Capabilities and Technology

Amazon Relay provides carriers with cutting-edge technology to streamline load management:

  • Load Booking:
    Carriers can find, book, and execute Amazon loads using the Amazon Relay Load Board.
  • Driver Management:
    Assign drivers to loads, track performance, and manage load status.
  • Relay App:
    Carriers and drivers get access to the Amazon Relay app for load tracking, reporting delays, and navigation.

Types Of Equipment Amazon Works With

Amazon collaborates with carriers using the following equipment:

  • Tractor: Day cab, 26′ Box Truck*, and Sleeper Cab.
  • Trailers: 28’ Trailer, 53’ Dry Van, and Reefer.
  • Box Truck: 26’ dock height with tuck-under lift gate. Interior cargo dimensions must be at least 26’x8’x8’ (LxWxH).

Support for Carriers

Amazon provides 24/7 operational support through the Relay Operations Center (ROC). Reach out to ROC via the Relay portal or mobile app for assistance with any issues.

Diverse and Small Carrier Programs

Amazon is committed to diversity and inclusion. Special programs are available to provide equitable opportunities for diverse and small carriers. For more information, contact

Service Expectations

Amazon expects carriers to maintain high levels of safety and performance:

  • Compliance:
    Adhere to safety, DOT, and Amazon Relay insurance requirements.
  • On-Time Delivery:
    Ensure on-time delivery to fulfill customer promises.
  • Tender Acceptance:
    Consistently accept tendered loads.
  • Relay Technology:
    Use Amazon Relay technology to execute loads.

Performance Tracking

Carriers can monitor their performance through the Amazon Relay portal. The transparent performance scorecard helps you improve and grow your business. This is an important Amazon Relay Requirements for you to grow.

Amazon Relay Requirements – Safety First with Amazon

Safety is paramount. Amazon prioritizes the safety of drivers, employees, and the public:

  • Follow safety standards and regulations at all times.
  • Report unsafe acts, conditions, and incidents promptly.

Amazon’s Trailer Equipment Advantages

Amazon-owned trailers offer safety features beyond legal requirements:

  • Automated inflation alert technology.
  • ABS II.
  • Kingpin hook safety securing plate.
  • Rear corner safety grab handles.

Getting Paid for Completed Loads

Expect weekly payments for completed loads:

  • Payment cycle: Sunday to Saturday.
  • Payments for work done before 23:59 Saturday are disbursed the following Friday.

Invoicing and Payment Issues

Amazon Relay Requirements

  • Review invoices and payments in the Amazon Relay portal.
  • Address payment disputes through the portal within 30 days of reviewing your weekly invoice.

Joining Amazon’s freight network opens doors to vast opportunities for carriers. By meeting insurance requirements and embracing Amazon’s technology, safety, and performance standards, you can become an integral part of Amazon’s reliable and efficient supply chain. Get ready to embark on this exciting journey today!

Amazon Relay Contact Details:

Amazon Supplier DEI Program Email Id –

Amazon Relay Customer Service – Direct contact LINK

Amazon Relay Customer Service Number – 1-800-222-1811,

Amazon Relay Contact Number – 1-888-280- 4331

FAQ (Frequently Asked Questions):

What is Amazon Relay?

Amazon Relay is a suite of technology tools that allows carriers to find, book, and manage Amazon loads. It helps carriers operate efficiently and meet Amazon’s standards.

What Insurance Do I Need?

You need insurance coverage that includes Commercial General Liability, Auto Liability, Cargo coverage, Workers’ Compensation, and Employer Liability. Make sure you meet the specified minimums.

How Can I Join Amazon’s Freight Network?

To join, you need a DOT number with interstate authority, an active MC number, the right entity type, and a good FMCSA Safety Rating. Your BASIC scores also need to meet the criteria.

What’s the Approval Process for Amazon Relay?

After submitting your application, you’ll get approved or rejected within 2-4 business days. If there are delays, they might be due to insurance verification.

Are Amazon Trucks Insured?

Yes, Amazon’s trucks are insured. Amazon ensures that its fleet of trucks is adequately insured to cover potential accidents, damages, and liabilities.

What is the Highest Paying Amazon Relay?

The payment for Amazon Relay loads can vary based on factors such as distance, load type, and demand. There isn’t a fixed “highest paying” load, as rates can change.

How Much Does Amazon Pay You to Use Your Truck?

The payment for using your truck to haul Amazon Relay loads depends on the load details and negotiated rates. Amazon compensates carriers for their services.

Does Amazon Relay Pay for Fuel?

Amazon Relay payments typically cover the transportation of the load itself. Fuel costs are usually the responsibility of the carrier, not Amazon.

Does Amazon Pay for Canceled Loads?

Amazon’s policy on payment for canceled loads depends on the circumstances. It’s advisable to communicate with Amazon and follow their procedures if a load needs to be canceled.

How Much Can You Make a Week Doing Amazon Relay?

Earnings from Amazon Relay can vary widely based on factors like the number of loads you take, load distances, and negotiated rates. Carriers’ weekly earnings can differ significantly.

What Type of Insurance Does Amazon Require?

Amazon requires carriers to have several types of insurance, including Commercial General Liability, Auto Liability, Cargo coverage, Workers’ Compensation, and Employer Liability.

What Insurance Does Amazon Use for Drivers?

Amazon provides insurance coverage for its drivers and vehicles that operate within its network. The exact details and coverage depend on the specific terms of Amazon’s insurance policies.

What Insurance Carrier Does Amazon Use?

The specific insurance carrier Amazon uses for its operations may not be publicly disclosed. Amazon likely works with reputable insurance providers to ensure comprehensive coverage.
If you have specific questions about insurance coverage or payments related to Amazon Relay, it’s recommended to reach out to Amazon’s support or consult their official resources for accurate information.

Also Read – How Do I Know If I Have Comprehensive coverage – Explained in 7 Easy STEPS

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