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Insurance Village Port Charlotte: Assisting Residents with Insurance Claims


In response to the insurance needs of residents impacted by Hurricane Ian, Chief Financial Officer Jimmy Patronis and the Florida Department of Financial Services have established an “Insurance Village” in Port Charlotte. This facility aims to provide essential assistance and support to homeowners dealing with insurance claims.

What is the Insurance Village Port Charlotte?

The Insurance Village is a designated location set up at the Port Charlotte Town Center Mall parking lot, located at 1441 Tamiami Trail, Port Charlotte. It serves as a central hub where residents can take help with their insurance claims and other maters related to insurance.

Insurance Village Port Charlotte

Operating Hours and Contact Information

The Insurance Village Port Charlotte operates daily from 8 a.m. to 6 p.m., offering residents enough time to receive assistance. Homeowners in need of guidance can also call 1-877-693-5236 from 9 am. to 5 pm. However, it is advisable to visit the Insurance Village in person due to lack of staff.

Online Complaint Filing

To speed up the complaint process, residents can file their insurance-related complaints online by visiting the “Get Insurance Help” homepage at

Assistance for Citizens Insurance Corporation Policyholders

For policyholders of Citizens Insurance Corporation, the process of filing a claim is slightly different. They can visit to file their claims through the designated platform.

Insurance Village in Punta Gorda

Another Insurance Village is planned to assist residents in Charlotte, Sarasota, and DeSoto counties. This facility was held at the Florida Southwestern State College in Fort Myers on June 27, and at the Charlotte Harbor Event Center, 75 Taylor St. in Punta Gorda on June 28-29. Insurance agents representing 12 companies were present at these locations, providing policyholders with an opportunity to resolve outstanding claims.

Focus on Insurance-Related Issues

The Insurance Villages Port Charlotte exclusively focus on addressing insurance-related matters. While they provide extensive support for post-storm benefits, such as Small Business Administration loans, these facilities do not offer assistance in such areas.

Essential Documentation

When visiting the Insurance Village, policyholders are advised to bring along essential documentation to expedite the process. This includes:

  • Identification: A driver’s license or other form of identification (passport/state-issued ID).
  • Insurance Cards and Policy Information: Documentation of insurance cards and relevant policy details.
  • Proof of Loss: Pictures or documentation of the property claimed as a loss resulting from Hurricane Ian.
  • Repair Estimates: Any repair estimates related to the claimed property.
  • Additional Information: Any other insurance-related information that may be readily accessible.

Past Success and Results

In the past, the Division of Consumer Services successfully opened payment centers with 34 insurance carriers during previous Insurance Village events. This assistance led to more than 40,000 policyholders receiving aid for their initial storm claims in Southwest Florida.

Statement from Florida Chief Financial Officer

According to a statement from Florida Chief Financial Officer and State Fire Marshal Jimmy Patronis, participating insurance companies have issued more than $11 million in insurance claims checks to over 2,000 residents impacted by Hurricane Ian since January.

Additional Support: Florida Insurance Consumer Advocate

For those seeking advice or guidance on dealing with insurance companies before visiting the Insurance Village, the Florida Insurance Consumer Advocate can be contacted at 1-877-693-5236. Alternatively, individuals can visit for more information in English.

Chief Financial Officer (CFO) Jimmy Patronis recently announced the success of the latest Insurance Villages

Held in Ft. Myers and Punta Gorda from July 27 to July 29 2023. These events provided vital support to Southwest Florida consumers affected by Hurricane Ian, helping them with insurance claims.

During this week’s Insurance Villages, approximately 14 insurance companies and representatives from the National Flood Insurance Program (NFIP) were present to assist over 1,000 policyholders. The total amount of insurance claims checks issued at these events reached an impressive $5.6 million.

This effort is part of a broader initiative by the CFO, who has already organized ten Insurance Villages since January. These events have been instrumental in distributing over $16.6 million in insurance claims checks to more than 3,000 residents impacted by Hurricane Ian.

The main objective of the Insurance Villages is to allow policyholders to meet face-to-face with their property insurers. This direct interaction helps in resolving any outstanding claims promptly and effectively.

CFO Jimmy Patronis emphasized the significance of these efforts, recognizing the challenges faced by Southwest Florida residents after Hurricane Ian’s devastating storm surge and flooding. He reaffirmed his commitment to supporting the community’s recovery process, ensuring that policyholders are assisted in every way possible to become whole again.

The Insurance Villages have proven to be invaluable in assisting policyholders and providing them with the necessary resources to move forward in the aftermath of Hurricane Ian.

Final Thoughts About Insurance Village in Port Charlotte

The Insurance Village in Port Charlotte stands as a beacon of support for homeowners seeking assistance with insurance claims after Hurricane Ian. With its dedicated staff and resources, the facility aims to ease the burden on policyholders and help them navigate the claims process effectively. Whether you visit in person or seek help online, the Insurance Village is here to provide essential aid to the community during challenging times. Remember to bring along all necessary documentation for a seamless experience.

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FAQ (Frequently Asked Questions)

What is the purpose of the Insurance Village in Port Charlotte?

The Insurance Village in Port Charlotte is set up by Chief Financial Officer Jimmy Patronis and the Florida Department of Financial Services to assist residents with insurance claims and other insurance needs after Hurricane Ian. It provides a central location where policyholders can meet with insurance experts to address their concerns.

When and where does the Insurance Village operate?

The Insurance Village operates daily from 8 a.m. to 6 p.m. It is located at the Port Charlotte Town Center Mall parking lot, situated at 1441 Tamiami Trail, Port Charlotte. Any new update in our article.

Can I file an insurance complaint online?

Yes, policyholders can file their insurance complaints online by visiting the “Get Insurance Help” homepage at

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